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Kalash Infra Privacy Policy

These Privacy Policy ("Privacy") were last updated on Jan 14, 2022.

SHORT DESCRIPTION

SHOP YOUR DAILY NEED AT YOUR DOORSTEP. SAVE MORE WITH “कलश” ACROSS THE LUCKNOW CITY

LONG DESCRIPTION

In our online store you can get all the latest products like home and household essentials, beauty and hygiene, groceries, pet care needs, baby care products, hair care, skin care, cosmetics and perfumes, oral care, snacks and namkeen, ready to eat and ready to cook, edible oil, shoe care, energy drinks, pooja essentials and many more of latest brands like Patanjali, Aashirwad, Nestle, Maggi, Amul, Pepsi, Kellog’s, Lakme, Ayur, Himalaya, Dabur, Colgate, Johnson & Johnson, Saffola, etc. at affordable prices.
Suggestions or queries are always welcome. Feel free to drop a suggestion or any query at kalashthesupermarket@gmail.com or whatsapp/call at 8604806561, 9451197467.

DELIVERY POLICY

Order from anywhere,anytime, & get your order delivered at your doorstep at minimal amount of deliverycharges in lucknow city.GET FREE DELIVERY IF PURCHASE OF ITEMS EXCEEDS RS.1000

PURPOSE OF THE APP

Providing Hassle free online grocery shopping and home delivery at just a click of button.

TERMS OF USE AND PRIVACY POLICY

We advise our customers/users to read this document very carefully as our services are subject to your acceptance and compliance of the same:
By subscribing to or using any of our services, youmust agree to have read, understood and agreed to our terms of use, regardless of how you subscribe to or use the services.
In this context, use of ‘You’ shall mean ‘User’ accessing and using the Website and using the Services offered through the Website, ‘Service Providers’shallmean ‘independent third-party service providers’, and ‘We’,‘Us’ and ‘Our’ shall mean ‘कलश The Supermarket’.
कलश The Supermarket disclaims all warranties or conditions, whether expressed or implied, (includes, ‘without limitation implied, warranties or conditions of information and context’). We consider ourselves and intend to be subject to the jurisdiction only in the courts of Lucknow, India.
कलश The Supermarket Reserves the right to accept or reject a user from registering on our app without giving any reason thereof.

Your Acceptance while Registering on the application or placing an Order:

By placing an order at our application कलश The Supermarket, you accept that:
1. You are entitled for a legal bonding with कलश The Supermarket.
2. You are considered as an adult as per the law abiding your city or you are at least aged 18 years. 3. You should be the resident of a Lucknow where we provide services.

Privacy and Confidentiality of Users:

कलश The Supermarket is very strict for the information provided by its users and keep these very confidential.

Users visiting this app do so at their own prudence and provide their personal details at their own risk. However, under the Privacy Protection Bill (2013), this information is confidential and stored until a time that it is no longer required.

कलश The Supermarket does not use or disclose personal information about individuals visiting to our app (such as name, address, e-mail ID,or telephone or mobile number) to any outside sources. कलश The Supermarket does not share personal information (such as your password, credit card number and bank account number) to advertisers and for other marketing and promotional purposes

कलश The Supermarket will not use anyinformation without your permission and will provide the means for you to manage and control the information provided by you. However, कलश The Supermarket may or may not access your personal details to give your assistance in rectifying any queries.

Contract formation guideline:

While registering on our application for either placing an order or using any of our services, all details provided by you to us should be true and accurate. By placing an order, you will be acknowledged by an auto-generated e –mail or through SMS on your mobile number. But this acknowledgement doesn’t mean that we have accepted your order. Your order is an offer made to us that is subject to our will of selling the product. All orders are conditional (i.e., based on availability of stock and acceptance by us) and we will confirm our acceptance only after the availability of stock by sending you another e-mail or SMS confirming the dispatch of the product. All communication will happen through electronic media

For a pre-paid order, you agree that you are liable for E-payment mode. We will not process your order until payment has been received by us. In case of a COD order, you undertake that you have sufficient funds to payout the bills. Moreover, the customer should be available at the informed address on the fixed delivery date and time with the ordered amount and will be confirmed with a call. Before entering into a contract, we are entitled to refuse any order placed by you for any reason.
In case somebody forged your identity while placing any request to us, you hold the onus to inform us about the same before entering into the contract.

Price and payment:

The price payable for your order is displayed on the checkout page on our app (excluding any delivery charged in case applicable)

Payment is acceptable by us made by ‘your chosen’ mode of payment (as described on our app). In case of pre-paid orders, your order will be dispatched from our end once we receive a successful transaction notification for full payment.

Costs of products can be altered without any prior notice but these price changes will not be valid for the orders that have already been accepted by us. Sometimes the products listed on our app may get priced incorrectly though we take utmost care in verifying the price of the order before dispatching from our end; in case of any sort of discrepancy (i.e., whether the price was charged higher or lower than the correct price), we will intimate you with the same.

We have full authority to cancel any order before and after dispatch, from our end in case an order has been placed for an incorrectly priced product listed on our app. But, since the pricing error is very clear or could have reasonably been recognized by you as a mispricing, we are not bound to abide the contract in such a situation.
After an order is placed, it can be cancelled/ modified within one hour after placing an order. If any product is unsatisfactory, it can be returned within 24 hours provided delivery charges are borne by the customer.

Rights and obligations transfer corresponding to Contract:

1. The contract is between you and कलश the Supermarket, and after us to our respective successors.
2. At any time during the term of the contract, we may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under the contract
3. Without our prior written consent, you are not liable to charge, assign, transfer or otherwise dismiss the contract, or any of your rights or obligations arising under the contract.

Delay in services due to unforeseen circumstances:

1. We are not responsible for the failure or delay of the delivered product or service that may occur due to the unforeseen events that are beyond our control like strike, lockout, accident or anything that may arise due to natural calamities or that which is considered as an Act of God (Force Majeure Event).
2. Our performance under any contract is deemed to be suspended for the period that Force Majeure Event continues, and we will have an extension of time for the duration of that period. कलश The Supermarket will utilize our logical endeavors to bring the Force Majeure Event to a close or to find a way by which our commitments under the Contract may be performed despite the Force Majeure Event.

Service Unavailability:

कलश The Supermarket reserves the right, to suspend or cancel the service at any time if a computer virus, bug, or other technical problems corrupt the security, or proper administration of the service. Our Privacy Policy may change from time to time. However, we will not diminish your rights without your explicit consent.

Information We Collect:

We may collect the following types of data: Personal Information (e.g., name, email, phone number, etc.) Location Data (if required for app functionality)

How We Collect Data:

We collect data in the following ways: When you voluntarily provide information (e.g., signing up, making a purchase). When required for security, compliance, or legal purposes.

Data Collection Without Prior Notice:

We reserve the right to collect and process user data without prior notice if: It is necessary to comply with legal obligations. It is required to enhance security or prevent fraudulent activities. It is essential to improve app functionality, stability, or performance.

How We Use Your Information:

We use your information to:Provide, maintain, and improve our services. Personalize user experience. Ensure security and prevent fraud. Comply with legal and regulatory requirements.

Data Deletion:

You have the right to request the deletion of your personal data. You may request manual data deletion by contacting us at kalashthesupermarket@gmail.com Some data may be retained as required by law, security, or fraud prevention.

Contact Information

Call us on/WhatsApp us on:8604806561, 9451197467
E-Mail us on kalashthesupermarket@gmail.com